Spring Valley Dental – Washington DC
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Your Health &
Safety is Our Priority
COVID-19 OFFICE PROTOCOLS
We already exceed sterilization standards, including eliminating virtually all infectious viruses and bacteria.
Dr. Priya Grewal & Steve Philips love their patients and have a genuine concern for their health and safety as well as for the DC community. As a result, they’ve created advanced safety measures to keep you and your family safe during your dental procedures and office visits which include clean rooms, air filtration, PPE for our team members, and hand sanitizer.
Our Office Process
Please complete this form 24 hours prior to your dental appointment.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about our enhanced infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies closely so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some “COVID-free” changes when it is time for your next appointment. For example:
We have renovated our office and have gone digital!! We are excited for you to see the newly updated office!
Our office will communicate with you beforehand and we will ask you to electronically fill out the COVID-screening form (on our website) 24 hours prior to your appointment. You’ll be asked those same questions again when you are in the office.
We politely ask that you wait in your car upon arrival and give us a call at 202-244-5900 so that we can notify you when it is clear to come in. Please wear a mask as you enter the building and until you are seated in the treatment chair. During this time, it’s extremely important to be prompt to your appointment as it may result in canceling your appointment and delaying your dental care.
You will be greeted at the door by one of our team members. We will be checking your temperature (and our staff’s daily) with an infrared (contactless) thermometer.
We will ask you to sanitize your hands when you enter the office. We have hand sanitizer for you.
We have newly installed central air purification systems, advanced high volume evacuation systems, as well as increased sanitization of rooms between appointments, and medical-grade defogging systems.
You will also find us wearing additional gowns, N95 masks, face shields, and hair covers.
You may see that our reception area will no longer offer magazines, children’s toys and so forth since those items are difficult to clean and disinfect. We will still have free Wi-Fi for your devices.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the office at any one time. Again, we ask you to be prompt to your appointment so we can assure the safety of our patients and employees.
We will use contactless billing. We will no longer be physically handling any credit cards. Cash will not be accepted at this time.
Moving forward, our office will conform with the American Dental Association’s recommendation of an infection control fee of $25 for every appointment during this precautionary time. Some dental plans have indicated they will reimburse for this. In the event they do cover this procedure, we will credit the payment to your account.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.